Frequently Asked Questions
Everything you need to know about your custom fashion pieces.
How long does it take to receive my custom order?
Since each item is handcrafted to match your unique specifications, production typically takes 4-8 weeks. Shipping times vary by location, but you will receive a tracking number as soon as your order leaves our workshop.
What materials do you use for your apparel and accessories?
We use premium, ethically sourced fabrics including high-grade faux fur, organic cotton, and durable synthetic blends designed to mimic the texture and appearance of your pet's coat while ensuring maximum comfort.
Can I see a preview of my design before it is finalized?
Our artists work directly from the photos you upload. While we do not offer digital proofs for all items, our quality control team ensures every piece meets our strict likeness standards before it is shipped.
What is your return policy for custom products?
Because our products are custom-made to order, we cannot accept returns. However, we offer a 100% Satisfaction Guarantee; if you are not happy with the likeness of your product, we will work with you to make it right.
Do you offer international shipping?
Yes, we ship our custom fashion items worldwide. Please note that international customers are responsible for any customs duties or import taxes that may apply upon arrival.
How should I care for my custom garments?
To maintain the quality and likeness of your items, we recommend spot cleaning or professional dry cleaning. For specific apparel, machine wash cold on a delicate cycle and always air dry.